Updated March 27, 2020
As you know, the spread of the coronavirus has touched just about every aspect of our daily lives — from our families and schools to our places of work and worship.
We understand the uncertainty during this unprecedented time and want to let you know about some of the proactive measures Idaho Housing and Finance Association and HomeLoanServ have in place to continue to support and serve our customers, clients and partners.
Please stay safe and healthy during this unprecedented time.
Do you have payment concerns?
If you anticipate that it will be difficult or impossible for you to make your mortgage payment, there are options available.
If you become ill, are quarantined, your employment status changes or another financial hardship arises as a result of the coronavirus outbreak, you may be eligible for short-term relief. Please email us or call 800-526-7145. Foreclosure sales and evictions have been postponed until June 1. Similarly, we have suspended negative reporting to credit agencies in March and April. We also anticipate there will be federal relief programs for mortgage payments that are missed or past due because of the coronavirus outbreak and we will work with our borrowers on a case-by-case basis to assist in any way possible.
If you choose to speak to us in person, please understand that, although our customer support call center is open, we are experiencing higher than normal call volume and longer wait times. We know that it’s frustrating to wait and we apologize for the inconvenience.
Be wary of scammers
Unfortunately scam attempts increase during situations like this.
Please be cautious of phishing scams, which are fraudulent attempts to obtain sensitive information such as usernames, passwords, and credit card details. Use extra caution when clicking on links and opening email attachments. If you receive an email that looks suspicious, please don’t hesitate to contact us.
Keep in mind that no one from HomeLoanServ will contact you by email or phone to request your personal account or payment information. You should continue to make your payments as you always have or use our secure, online Borrower Connection. Transactions on this account are protected by two-step authentication. Two-step login is an extra layer of security to make sure you’re the only one who can access your account, even if someone else knows your password. Each time you log in, you will be asked to enter a username and password as well as an additional six-digit code, which you can choose to receive by email, text, or phone call.
Consider taking advantage of Borrower Connection
If you haven’t already, now is a great time to sign up for Borrower Connection, our secure online tool that will help you manage your mortgage payments, view account activity and get tax and insurance information. Get started here.
If you have questions
If you have any questions, please don’t hesitate to reach out to our team.
- Email: firstname.lastname@example.org
- Phone: 800-526-7145 (8 a.m. to 5 p.m. mountain time, Monday – Friday)
Lender and broker partners
Idaho Housing and Finance Association (IHFA) recognizes the severity of the impact of COVID-19. These are challenging times that require flexibility, creativity, and understanding. IHFA believes that homeownership is the backbone to our country’s economy and will do everything in its power to remain operational.
We value our employees and their families. To keep our employees safe, most of IHFA’s personnel are working at home. We have a minimal crew still coming into the office to provide essential functions.
Please be assured that members of our staff who you’re normally in contact with will remain accessible and we will continue to provide the professional support and service you’re used to. At this point, there is no interruption in the processing of loan purchasing.
The situation is consistently changing. Changes in policy and processes can occur at any time.
Some have expressed concern about the bond market and possible impacts to IHFA’s lending activity. While IHFA uses a best-execution strategy for selling loans into the secondary market, which may include bonds when viable, we hedge our loan pipeline in the TBA market, providing a take-out regardless the viability of the bond market. With ample liquidity, IHFA is well prepared to purchase loans in accordance with our program requirements.
As an added note, the recent stimulus bill includes a provision for the Federal Reserve to purchase state and local municipal debt, which includes housing bonds. This action has stabilized the bond market considerably in recent days.
For more information or assistance, please contact us at email@example.com or call us at 1-855-505-4700, ext 8600.
We appreciate you and your continued partnership during this time. Please stay safe and healthy during this unprecedented time.
Here is some additional information about our loan processing:
Verbal Verification of Employment
• Verbal Verification of Employment (VVOE) is required for all files. Currently, the requirements for verifications of employment have not changed. It is recommended that VVOE’s are obtained the day of closing. VVOE’s may be obtained after closing, up to loan purchase/delivery.
• Borrowers who are furloughed or suspended and are not getting paid are not eligible for loan purchase unless they can qualify without the income.
• If the VVOE cannot be obtained prior to delivery, the loan is ineligible for delivery to Fannie Mae. If the lender is unable to obtain a VVOE because the business is closed, the loan will be ineligible for purchase until it can be completed.
Some alternatives taken directly from the Fannie Mae Lender Letter (LL-2020-03)
Many lenders are reporting difficulty in obtaining the verbal verification of employment (VOE) due to disruption to operations of the borrower’s employer. We expect lenders to attempt to obtain the verbal VOE in accordance with our existing requirements guidance. However, we will allow the following flexibilities:
• Written VOE: The Selling Guide permits the lender to obtain a written VOE confirming the borrower’s current employment status within the same timeframe as the verbal VOE requirements. An email directly from the employer’s work email address that identifies the name and title of the verifier and the borrower’s name and current employment status may be used in lieu of a verbal VOE. In addition, the lender may obtain the VOE after loan closing, up to the time of loan delivery (though we strongly encourage getting the verbal VOE before the note date).
• Paystub: The lender may obtain a year-to-date paystub from the pay period that immediately precedes the note date.
• Bank statements: The lender can provide bank statements (or other alternative documentation as permitted by Selling Guide B3-4.2-01) evidencing the payroll deposit from the pay period that immediately precedes the note date.
NOTE: If employment has been validated by the Desktop Underwriter® (DU®) validation service, the validation will remain eligible for representation and warranty relief on employment provided the lender complies with the “close by” date in the DU message. Otherwise, the guidance provided above applies.
These alternatives also apply to Freddie Mac loans.
• Fannie Mae and Freddie Mac have established alternative appraisal options if an interior inspection is not possible due to COVID-19. IHFA will follow these guidelines and accept the alternative appraisals. Lenders will be required to document that the appraiser was unable to inspect the interior due to COVID-19.
• In an effort to manage our pricing and loan pipeline more effectively we ask that our lending partners inform us when locks need to be cancelled. Low interest rates have created a strong refinance environment. The increased volatility in our current market has caused sharp swings to mortgage rates which, if rates are increasing, will result in loans falling out.
Housing Choice Voucher clients and applicants
Face-to-face meetings suspended at IHFA branch offices
Idaho Housing and Finance Association has implemented precautionary measures to eliminate social interaction at our offices in Idaho Falls, Twin Falls, Coeur d’Alene and Lewiston in response to the coronavirus outbreak.
Based on recommendations from health officials, we will not be conducting face-to-face meetings for the foreseeable future. Our offices have been closed to the public to help keep our community, our clients and our staff healthy and safe.
For Housing Choice Voucher clients, your annual recertification appointments will be held by telephone and supporting documentation can be mailed, emailed, or faxed to the office. Annual inspections have been suspended for the next 30 days.
For Housing Choice Voucher applicants, if you need to make a change to your application, please contact your local branch office by phone or email.
Thank you for your patience and understanding.
Resources for homeless services providers
Webinar: COVID-19 information for HOPWA grantees (Log in using your Collaborative Solutions username and password.)
Preventing and managing the spread of infectious disease
Homeless or at risk of becoming homeless?
Click here for the resources in each region of the state that are available to help you during a housing crisis.