Q: How do I know if I am eligible to receive assistance?
To be eligible, a household must:
- Be an Idaho resident who does not live in Ada County,
- Legally reside in the United States,
- Meet the program’s income limits,
- Owe past-due rent or utilities or be unable to pay upcoming rent or utilities,
- Be unable to pay rent or utilities because of COVID-19 related circumstance, and
- Not be receiving a federal housing subsidy.
Q: I need help paying my mortgage, can this program help me with that type of assistance?
No. The Housing Preservation Program provides assistance to renters who are unable to pay their rent or utilities because of COVID-19. If you anticipate you’ll have difficulty making your mortgage payment, we encourage you to contact your loan servicer. If you have an Idaho Housing loan, there are options available. Please review the “Resources for HomeLoanServ borrowers” here.
Q: I owe a utility deposit at my new unit from a past delinquency, can Idaho Housing help with an outstanding bill before COVID-19 to establish my power connection?
Maybe. This type of assistance is eligible, but we will be prioritizing assistance to those affected by COVID-19.
Q: If I’ve already received assistance once, can I seek this assistance again?
Possibly. There is a maximum amount of assistance a household can receive, which does not limit assistance to one payment. However, we may prioritize a household that has not received any assistance.
Q: How much can Idaho Housing contribute toward my need?
The amount of assistance a household receives will be based on its circumstances. There is a maximum amount of assistance a household can receive, which does not limit assistance to one payment.
Q: My rent is not past due yet, but I have been furloughed or laid off. I know I will not be able to pay my rent next month. Should I apply?
Yes. Households that are not yet past due are still eligible to receive assistance. However, we may prioritize a household that is past due over a household that is not.
Q: My rent is due today, can Idaho Housing submit a payment today?
No. Application review and processing may take from three to seven days. We will contact the applicant and payee upon payment approval and issuance. Payments can take from seven to 10 days to arrive.
Q: Will you cover late fees?
Yes. Assistance may cover non-excessive late fees.
Q: Will you negotiate with my utility company and/or landlord?
Possibly. Idaho Housing does not act as a mediator between a renter and his/her landlord or utility provider. Consider contacting Idaho Legal Aid for legal counsel.
Q: How does the landlord receive payment?
If the payee is an existing Idaho Housing partner, an electronic payment may be issued. Most payments will be sent via check. Payment should arrive within seven to 10 days.
Q: Will tax credit or other rental subsidy recipients be eligible?
Renters receiving a federal rental assistance payment or subsidy are not eligible to receive Housing Preservation assistance. Renters residing in an income-based property with affordable rents, but not receiving a federal rental subsidy, are eligible to receive assistance.
Q: What jurisdiction do you cover?
Q: Can non-citizens apply?
Yes. Applicants must have at least one member of their household who is legally eligible to reside in the United States.
Q: I don’t know when I will start earning income or when I will be sustainable again. Will I still qualify?
Yes. Assistance will not require proof of ability to satisfy future housing expenses.
Q: Will you help cover a rental application fee?
No. The program will assist with rental and utility payments and – on rare occasions – security deposits. Security deposits may be paid for people experiencing domestic violence.
Q: My landlord is trying to evict me regardless of bringing my balance current. Can he do that?
Idaho Housing does not provide legal advice. Consider contacting Idaho Legal Aid for legal counsel.
Q: I need a place to stay temporarily. Will your funds cover a motel stay?
No. Assistance is intended to help households preserve their current housing by paying rent and utility obligations that the household is unable to pay because of COVID-19-related circumstances.
Q: Can I be reimbursed for a payment I have already made but could not afford?
Q: What if I don’t have a phone where I can be reached for a follow-up?
All applicants must be accessible by either phone or email.
Q: What documents do I need to provide?
Applicants must provide a copy of their lease agreement, proof of rent or utilities due, proof of income (or lack of income), a state-issued ID, and a release of information waiver.
Q: What if I don’t have all the required verification documents?
You can submit an application without attaching all required documentation. However, this will most likely lengthen the screening process. We will contact each applicant within three business days to request missing information or documentation.
Q: I am out of work and cannot reach my employer? How do I prove my loss of income?
A letter from your previous employer is the preferred documentation. In the absence of this, you ca supply other documentation you believe demonstrates your loss of income. Without proof of income or loss of income, you will be required to sign a Zero-Loss of Income Certification form.
Q: Can you put a portion of my assistance toward my rent and a portion toward my utility in the same request?
Q: I don’t have a copy of my lease agreement. Can you still help me?
You can still submit a request. However, you should contact your landlord to obtain a copy of your lease agreement. Idaho Housing will contact you within three days of submitting your application to request a copy of your lease agreement.
Q: I don’t have an eviction notice yet and I don’t want one. Can I show you my rental ledger or will a statement from my landlord suffice?
A statement from your landlord indicating the amount of rent past due or for which period is acceptable documentation. A ledger created by the renter is not sufficient documentation of need.