Work for the best! Idaho Housing and Finance Association has an opening for a Bilingual Collections Agent/Customer Service with our Loan Counseling team in Boise.
- Responds to customer inquiries inbound and make outbound phone calls.
- Provide early stage account collection.
- FHA, VA, RHS & PMI loss mitigation techniques to maximize foreclosure prevention, ensure to follow Fair Debt Collection Practices Act (FDCPA)
- Complying with reporting requirements
- Assist with mortgage servicing
- Experience in residential real estate lending, residential loan processing/closing/servicing or related field preferred
- Prior collections or phone customer service experience preferred
- Excellent customer service skills required.
Winner of “Best Places to Work in Idaho” 2010-2021
Winner of "Best Mortgage Companies to Work For" as published in National Mortgage News
Above description is not inclusive of all job duties. Qualified candidates must be able to perform essential job functions with or without accommodation.
How to Apply
Applications and resumes are accepted only for open, advertised positions. To apply for a position, please submit both a completed application and a resume. All applications must be accompanied by a resume to be considered. To submit an online application, please click the link below:
If you are unable to submit an application online, contact the Boise HR office for assistance.
We will keep you informed of the status of your application. Thank you for your interest in Idaho Housing and Finance Association.