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How Can We Help You?

How can we help you?

Have a question or need information from Idaho Housing? Please fill out the form below to the best of your ability, so we can route your email to the best contact within our company.

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Looking for a faster way to get HomeLoanServ help?

For quicker service, we recommend logging in and using the secure messaging feature at HomeLoanServ.com. It’s the fastest way to reach customer service with no extra verification steps.

You can still use this form, but please note that email responses may be delayed due to identity verification requirements.

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Find Your Best Contact Below

Homeownership Lending Customer Service

Are you an existing homeowner or did you just get your home loan with us? If so choose from one of the following options:

HomeLoanServ.com
View your Idaho Housing account details, check your loan balance, and make your mortgage payments online anytime.
Website: HomeLoanServ

Payment Information
Payments can be made online, by automatic bank draft, by mail, in person, or by calling 800.526.7145.

Mail your mortgage payments to:
PO Box 7541, Boise, ID 83707-1541

Payment Drop Box Location:
565 W. Myrtle, Boise, ID 83702

Customer Service Post-Purchase and Foreclosure Prevention Counseling
Local Phone: Toll Free 800.526.7145

Notice of Error and Information Requests, Qualified Written Requests (QWR): Written or verbal complaints and inquiries classified as Notices of Error and Information Requests, or QWRs, must be submitted to HomeLoanServ by fax or by writing to the address provided below. Please include your loan number on all pages of the correspondence. You have the right to request documents we relied upon in reaching our determination. You may request such documents or receive further assistance by contacting our customer support team.

Fax: 208.331.4800
Mail: P.O. Box 7899, Boise, ID 83707

Lenders, Mortgage Brokers and REALTORS® Customer Service

Resloan
Local Phone: 208.331.4700, ext 8600
Toll Free: 855.505.4700, ext 8600

New Home Loans And Finding A Lender

See information at Buy A Home With IHFA

Home Partnership Foundation

Home Partnership Foundation & Avenues for Hope Housing Challenge
P.O. Box 7899 Boise, ID 83707-1899
208-331-4756
Website: Home Partnership Foundation
Website: Avenues for Hope Housing Challenge

Homebuyer Education

Finally Home
Toll Free: 855.505.4700, ext 8601
Website: Homebuyer Education

Housing Counseling and Foreclosure Prevention

Housing Counseling
Local Phone: 208.331.4700
Toll Free: 855.505.4700, ext. 8601

Rental Assistance

Coeur d’Alene Branch Office

915 W. Canfield
Coeur d’Alene, ID 83815

Local Phone: 208.762.5113
Toll Free: 866.621.2994

Idaho Falls Branch Office

1235 Jones St.
Idaho Falls, ID 83401

Local Phone: 208.522.6002
Toll Free: 866.684.3756

Lewiston Branch Office

2338 Nez Perce Drive
Lewiston, ID 83501

Local Phone: 208.743.0251
Toll Free: 866.566.1727

Twin Falls Branch Office

841 Meadows Drive, Suite 100
Twin Falls, ID 83301

Local Phone: 208.734.8531
Toll Free: 866.234.3435

Rental Assistance Main Office

P.O. Box 7899
Boise, ID 83707-1899

Local Phone: 208.331.4700
Toll Free: 855.505.4700

All Idaho Housing Departments

General Information
Local Phone: 208.331.4700
Toll Free: 855.505.4700

Family Self-Sufficiency Program

From Renters to Homeowners

Mortgage Payment Timing

Realtors, Lenders & Brokers

Project Financing

Service Providers

Property Managers

Idaho Housing Data Dashboard

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