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Homeowners

Idaho Housing has resources to support all stages of your homeownership journey.

Home > Homeowners

This informational packet is designed to answer common questions about your home loans and help clarify the home mortgage process.

If you’re a homeowner with a mortgage loan through Idaho Housing, you can access your account anytime through our secure online portal. View your account details, check your loan balance, and make payments through HomeLoanServ.

Idaho Housing offers refinancing with highly competitive fixed interest rates. Wondering if refinancing your mortgage is the right option for you? Our knowledgeable loan experts can talk through your options and help you make the best choice for your financial situation. Learn more about refinancing and start a conversation today!

There’s a lot to consider when purchasing a home. Idaho Housing’s Finally Home! homebuyer education course can help you feel prepared to tackle each step. Learn about loan types, closing costs, budgeting, home maintenance, and more. After you complete the purchase of a home, access ongoing support through the Homeowner’s Toolkit and free housing counseling with HUD-approved housing counselors.

How do I make my loan payment?

You can make your payments online, by automatic bank draft, by mail, or delivery. For more information please see page 1 of the packet.

When is my payment considered late?

Your payment is due on the first day of the month. Late charges are applied to payments received after the 16th of the month. Postmarks are not considered when determining late payments.

What do I do if my payment is going to be late?

Call us toll free at 800.526.7145 or send us an email at support@homeloanserv.com as soon as you know your payment will be late. Through our free counseling service, a counselor will help you with a plan to get back on track.

What do I do if I cannot make my monthly payment?

Contact us immediately toll free at 800.526.7145 or send us an email at support@homeloanserv.com, no matter the situation. Idaho Housing has loan counselors who are trained and experienced in dealing with every situation.

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