Tenant Complaints

IHFA is committed to assisting residents living in project-based Section 8 developments in Idaho in resolving issues that are related to their housing.

If you are a resident living in a project-based section 8 housing unit, and you have an issue of concern, the following steps should be taken:

1. Report the issue to the on-site personnel at the property that you reside in. If this action is not successful, escalate the issue to the owner or management agent that oversees the property. Their contact information should be on the forms that were signed at your move in and also posted on-site, usually in the office or laundry room. This will afford the owner/agent an opportunity to address your concerns and resolve the issue.
2. Follow any additional guidance that is outlined in the property’s grievance procedures. If you do not have a copy of this procedure, it should also be posted at the property or a copy can be obtained from the on-site personnel.
3. If this action is not successful in obtaining resolution, IHFA should be contacted. The staff of IHFA will take your information and contact the owner/agent and/or on-site personnel, if appropriate, to ensure that all the responsibilities under the HAP contract are being upheld. IHFA will continue to keep you informed until resolution.

Please note that IHFA, acting as HUD’s agent, has been instructed to not become involved in the following issues:

• Disputes with third parties
• Lawsuits involving resident and owner and/or management agents
• Eviction matters
• Interpretations of local laws and ordinances

For residents living at a Project-Based Section 8 Multifamily property, the contact information is listed below:

Housing Compliance

Local: 208.331.4700
Toll Free: 855.505.4700
Fax: 208.424.7092

compliance@ihfa.org

For all other non-project-based Section 8 complaints, the following links may be helpful:
Idaho Legal Aid
Intermountain Fair Housing
Idaho Attorney General

Tenant Concerns